FAQs | Please review frequently asked questions about us, our AceFlex® software products and technical support. If you did not find a response on your question, feel free to contact us at any time.
 How suitable is AceFlex® for American, European and Austalian merchants?
The software has been designed for international business. Merchants in North America, Europe, Australia and Pacific Rim can easily establish multi-language online presense in minutes and start selling on the Internet at low cost. The application is user-friendly and intuitive to reduce learning time. No programming skills are required either. Please visit top 100 AceFlex® customers worldwide.
How do I get a license key for the software?
The license is generated for IP address, local computer name or domain (Internet based deployment which is visible for public visitors) with appropriate number of company users for site management. If you design custom solutions for your clients around AceFlex® software, you may save your cost and use only 1 license at a time for development purpose. Different project sources can be stored in different folders. Every new production site will require a new license (volume discounts) per domain.
Is additional license required to run store on 2 servers with a single domain?
No, you need only one license per domain. It will serve unlimited number of balanced servers (Web farming) if you use a single database.
How may I upgrade my e-commerce store?
Very easy. We also offer 10% discount to any competitive migration from another proprietary e-commerce package. For FREE details, please contact our high skilled consultants at any time.
May I get a FREE no-obligation quote to my requirements?
Yes. AceFlex® software can be integrated with different systems to save up-front investments rather than developing completely custom solution from scratch. If your company runs out of in-house capability, has tight deadlines or simply wants to save cost, we can also help. Please fill out the form with your project brief and we get back with our fixed price quote -- absolutely FREE.
What's the next step to proceed with the custom e-commerce solution?
If you want us to take care about your custom project and our fixed price quote is approved by you, you may proceed and purchase AceFlex® software license online. The license fee is used as a down payment to start and schedule the project. Furthermore, we create a private area on the Web and grant you access to your account, so you'll be able to monitor our progressing (active/completed tasks 24x7) on the Web, post any technical comments if any, additional requests (suspended until approval by our sales) and more. Our technical engineers can also deploy the development environment on our or your servers, if necessary. Upon approval of the milestone completed and your evaluation of the pre-release project online, you pay for the services. So, you'll always get what you want and we guarantee 100% safisfaction. Please also note that post-release support service of any custom projects is available for FREE only within 30 days after release. The project is archived later on or you may arrange maintenance service for some reasonable monthly fee and save your IT cost with on-demand custom programming.
How easy is to brand my e-commerce storefront?
Very easy. You may easily brand your store with your logos and match your site look and feel. Your customers will see your information, not ours and associate it with trust. The storefront template skins are easy to modify as they are shipped in pure XSL/ASP and style sheets. Any new upgrade will NOT affect your design. New features released within the upgrade may be activated by yourself in your storefront, though they are automatically become available in your project after the update.
Is a merchant account required to start working with AceFlex®?
No. Your company can accept checks, money orders, wire transfers, cash and register those payments in AceFlex® back office (protected by secure & private login access). You may also save credit cards in the system and process them off-line (phone, terminal, etc). Credit card details are encrypted.
How easy is to setup AceFlex® e-commerce software?
Very easy. The installation is wizard driven and you're just a few steps away of the setup. The system could setup everything automatically, you just need to enter your company details and access details appropriately. If you need our help to setup it on your server, we can help you for FREE.
How may I benefit from maintenance service for my e-commerce site?
Outsourcing the maintenance service can give you strategic advantage today. You could focus on your business, not technical issues related to your e-commerce running. We deliver premium & priority technical support, development of any custom add-ons on monthly basis, implementation of upgrades, hotline service (urgent fixes, if arise), remote administration of servers, and more. This service is offered on demand basis and you pay monthly for only the work done. To address any technical issues quickly, we also keep the project in our labs. The modifications requested can be uploaded to the site or pre-stage environment directly, if you are interested. If you have a local partner for design or something, we may cooperate and deliver the top-notch service together. We mostly focus on programming issues related to AceFlex® software. The monthly charge actually depends on the volume of work done and maybe reviewed in reports at any time. Reign us to save your IT cost. |
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"Aceflex is one on the best e-commerce tools on the market. Using this software, we have built plenty of sites at low cost - outstanding features and support." 