PowerWerx outlet
Software: AceFlex® B2C
Industry: Cables & wire
Language: English
Productivity: 180% up
Geographies: USA |
CASE STUDY: Powerwerx is a warehouse outlet store that sells directly to customers different stationary products such as powerpoles, wire, RI grunner, cables, batteries, OEM products, mobile & fuses, RF adapters, digital meters, tools, light products and kits at a discount price. The company is based in La Habra and delivers commodities to local as well as international clients.
It does not offer Will Call or local pickup, and prefers to receive email enquiries over phone contact to reduce overheads and offer high quality products at very low prices. Powerwerx is also proud to host the "Official" Powerpole® user Registry.
Spending in the warehouse most of the day dispatching products, Powerwerx has decided to handle all orders online and manage full cycle of sales activities via the Internet. However, this move required very reliable, highly manageable and secure e-commerce solution to collect orders, manage customer relationships efficiently, process payments in real time, calculate shipping charges instantly, promote and market new products and many other valuable features of order fulfilment. After extensive market research, Powerwerx has discovered its leverage with AceFlex® B2C package which met all business requirements. It's fast, affordable and customizable to fit unique design of the company Web site. Its superb performance and outstanding flexibility actually provided the best options for further growth.
 | Deployment of AceFlex® B2C package was accomplished in a couple of weeks and enabled to accelerate order processing significantly, save operating expenses and transfrom labor intensive process into efficient sales pipeline.
"I want to thank your complete staff for their assistance and very quick response to our myriad of questions. I know from your end some of them may at times have been RTFM, but to us very important. Thanks again for making an excellent product and for having one of the greatest support staff I have ever seen."
Ken Mirabella
Powerwerx Inc, La Habra, CA, USA
Phone: +1-714-570-3303 |
"What we really were surprised that we could have established our e-commerce solution in just 2 weeks with all our frills and able to sell directly to our consumers via the Web", said Ken Mirabella, President of Powerwerx company. Based on AceFlex® B2C package, the discount retailer can take orders instantly (alert notifications are sent via email to review the order from any location), streamline order fulfilment, significantly reduce procurement cost and target its customers with diverse promotions (up-/cross- selling, flexible membership pricing, statis and dynamic discounts, etc). What's also very important is "to centralize processes of online order management with catalog sales, in particular", highlighted Powerwerx's managers. The system utilizes Web services to eliminate redundant page refreshing, enhance the browsing experience and increase overall performance. Powerwerx uses US Postal Service and UPS courier to ship all products. Additionally to real-time calculation of shipping charge to different destinations, the delivery can be also traced right from a customer account area which is available in AceFlex® application and contained many valuable features. Customers always aware about order status, can review sales history and order processing 24 hours a day and 7 days a week or contact customer service, if necessary. What's also considered in the nearest future is to take advantage of sophisticated affiliate module to manage partners online, pay commissions and trace sales originated from different locations. |
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"I am still amazed at how wonderful AceFlex B2C is in organization and ease of use. I am a converted user. We have upgraded and continue to be a happy customer." 