AceFlex® PRJ | | This all-in-one Web-based solution for your entire project management needs.
 Leads/opportunities
Registration of initial contacts received via Web, email, fax, phone
Processing of requests for quote (RFQ) with optional routing
Transformation of leads/opportunities into customers/orders
Personalized service (cross-sell) for requests processed
Analysis of requests/leads registered online and optional follow-up
Import contacts/leads collected at tradeshows and conferences
Centralized access to clientele database across departments
Multi-project management
Management (create/delete/view) of unlimited regular/custom projects
Project plan and progress management (milestone/date)
Flexible definition of project statuses (templates) for special business logic
Project cost (time/rate), risk assessment and extended reporting
Email alert about the update of project status
Automatic email/SMS alert about update of subscription
Optional expiration of subscription per project for billing purpose
Effective group workability for private/public discussions
Flexible reports (Web and email templates) and printing option
Consolidated statements per account for scheduled, active or finished requests
Unlimited number of groups for different discussions/topics
Private/conference communication per project for efficient case management
Private notes per project to share details about fulfillment/access
Unlimited file attachments per case/ticket and quick file review
Assignment of accounts to projects with different service levels
Download area: flexible management of files/documents and permissions
Easy navigation and dashboard for quick access to mostly used project data
Optional packing/unpacking projects with all referenced relationships
Message board/help desk
In-built messaging system with priorities and commucation history per ticket
Generation of automatic deadlines according to priority posted
Real-time monitoring/management of cases posted by clients
Automatic email/SMS alert about new postings arrived
Manual registration of new tickets in back office and personnel assignment
Automatic/manual routing of new tickets/cases to the assigned personnel
Optional capability for tickets forwarding between projects
Creation of tickets with different types (bugs, requests, feedbacks, orders)
Advanced search options to locate similar cases to reply faster
Acknowledgments to all involved parties about changes to the ticket
Customer/partner management
Registration of types: lead, client, partner, company or administrator
Automatic email/SMS alert about new registration
Profiling and updates (address, phone, email, password, etc)
Secure profile with hash password authentication
Management of personalized subscriptions and newsletters
Merging accounts and communication history
Email notification regarding activation, expiration or removal
Login to the account by email address/username and password
Team management/schedule
Management of available resources on daily basis to complete the project on time
Permissions chart to allow appropriate access for team members
Optional sharing of resources between multiple projects
Permissions and roles per company account (system users/seats)
Schedule/timesheet with tasks and dates/events per account
Personal calendars (view/create), expenses and vacations
Action (without dependencies) tasks to guarantee successful accomplishment
Analysis of team productivity/performance and weekly progress reports
Live chat communication (private/conference)
Marketing and custom templates
SEO: static pages, keywords, METAs, file names, external links
Tracing of affiliated links and e-points bonuses per clicks
Bulk opt-in emails and individual letters to customers/partners
Public/private knowledge base with comprehensive articles
Management of FAQs for public audience
Collection of customer feedbacks and analysis
Design gallery (with all source files) to select your style right out-of-the-box
Optional creation of your own design templates (rapid development)
Optional incorporation your templates (keeping your style) into the engine
Easy and quick modification of lay-out (ASP/XSL templates and style sheets)
Unlimited custom pages (profile, products/services, support, contact us, etc) |
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"Easy to install and maintain. Very well structured, flexible & expandable. After deployment, our productivity increased and customer service improved." 