| Basic | Premium | Maintenance |  Customer service |
 | | | Submit an incident/bug online (unlimited tickets) |
| 48 h | 4 h | 1 h | Response time and help from our technical expert |
| | | Knowledge base (troubleshooting scripts, tips/tricks, references) |
| | | e-Newsletter (new features released, tips & highlights) |
| | | Remote software setup & server configuration |
| | | Status monitoring in real-time |
| | | Request a new feature to AceFlex® product as upgrade |
| | | Documentation (up-to-date user's manuals, tutorials, SDK) |
| | | Incremental intact software product upgrades/updates |
| 10% | 20% | Discount for any customization/integration or new license |
| | | Technical consultancy related to your custom projects |
| | | Monthly database optimization (logs, records, indices) |
| | | Hot-line service (multiple custom projects) & report per client |
| | | Remote administration/troubleshooting of servers on demand |
"Easy to install and maintain. Very well structured, flexible & expandable. After deployment, our productivity increased and customer service improved." 